Birch Hall Care Centre is a residential and nursing home in the area of Darwen, which can accommodate 80 residents. Care can be provided for those with dementia and mental health needs. It is also suitable for young people with physical disabilities. Birch Hall Care Centre also offers the following short stay services; respite care and discharge to assess.

The following statements reflect the values, principles, and general aims of our care services:
To focus on service users. We aim to provide personal care and support in ways which have positive outcomes for service users and promote their active participation.

To ensure that we are fit for our purpose. We examine our operations constantly to ensure that we are successfully achieving our stated aims and purposes. We welcome feedback from our service users and their friends and relatives, and always listen to and respond to any concerns and complaints they might have about the service.

To work for the comprehensive welfare of our service users. We aim to provide for each service user a package of care that contributes to his or her overall personal and healthcare needs and preferences.

To work in partnership. We will co-operate with other services and professionals to help to maximise each service user’s independence and to ensure as fully as possible the services user’s maximum participation in the community.

To keep people safe. We are committed to keeping the people who use our services safe from all forms of abuse and neglect and will always work closely with the safeguarding organisations to address any concerns raised.

To prevent and control outbreaks of infectious illnesses. We follow all updated government and public health guidance to prevent and contain any spread of infectious illnesses such as COVID-19.

To avoid mistakes. We will try our best not to make mistakes but where we do make them we will be open and honest about them, put them right as quickly as possible and learn how to avoid making them again.

To meet assessed needs. Before we provide services, we ensure that a potential service user’s needs and preferences are thoroughly assessed. We aim to ensure that the care the service provides meets the assessed needs of each service user, that needs are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements.

To provide quality services. We are whole-heartedly committed to providing top quality services and to continuous improvement in the level of the care we offer.

To employ a quality workforce. Standards for our managers and staff are based on the national occupational standards for the care industry set by the National Training Organisation.