Upton Bay Care Home
1 Hoyal Road, Poole, BH15 4HY
01202 679 529Telephone
Admissions (Admissions)
Overview
Upton Bay offers luxury residential care with a warm and friendly environment, social interaction, and an extensive activities programme. They have a bespoke memory lane community for expert dementia care and short stay options. The home prides itself on a welcoming, homely environment with cosy interiors, delicious meals, and personalised wellbeing programmes. The dementia floor is themed with beach and garden landscapes, offering various rooms and a garden balcony for residents' enjoyment.
Staff are trained in dementia care, speak multiple languages, and are hired locally. Upton Bay features a hairdressing salon, chiropody, hand and nail treatments, a luxury cinema room, and spa baths. The internal garden with a bandstand and shrub borders is a central feature. The award-winning Head Chef caters to dietary needs, including specialised meals.
Upton Bay has received awards for Outstanding Activities and Dementia care. They engage with the local community through volunteering and clubs like gardening and knitting. Weekly bus trips, church services, and communion are available for residents. Respite care is offered for both residential and dementia needs.
Located in Dorset, Upton Bay provides easy access to Poole Quay, Sandbanks, Studland, and other local attractions. The home is surrounded by shops, pubs, and a coastal park, offering residents the best of Dorset living.
Care Types
-
Duration
- Long-term
- Short-stay
-
Age
- Adults 65 and over
- Adults under 65 yrs
-
Type of care
- Dementia Residential
- Residential
-
Short stay services
- Intermediate Care
- Reablement Support
- Rehabilitation
- Respite Care
-
Specific care needs
- Diabetes
- End Of Life Care
- Frailty
- Hearing Impairment
- Heart Disease
- Incontinence
- Physiotherapy
- Sight Impairment
- Speech Impairment
- Stroke
- Young onset dementia
Care Home Facilities
-
Key Features
- Cafe
- Dining Room
- Garden
- Lift
- Lounge
- Pets Allowed
- Protected Mealtimes
- Purpose Built
- Quiet Area
- Resident Choice Dining
- Wifi
-
Accessibility
- Escort Service to Appointments
- Free Parking (on-site)
- Minibus
- Pay & Display Parking (on-site)
- Public Transport (on-site)
- Wheelchair Access
-
Leisure and Wellbeing
- Activities (bingo, etc.)
- Cinema
- Daily Newspapers
- Dry Cleaning
- Family Room
- Hair Salon
- Individual/Group Outings
- Laundry Service
- Podiatry
- Post
- Terrace
- Wellbeing
Room Facilities
-
Key Features
- Double/twin Rooms Available
- Own Furniture Allowed
- Pets Allowed
- Wifi
-
Dining
- Kitchenette
- Meals In Bedroom
-
Bathroom
- En Suite and Communal Bathrooms
- En Suite Bathroom (only)
- Wet Rooms
-
Accessibility & Equipment
- Assisted Bathroom
- Call Bells
- Ground Floor Rooms
- Hoisting
- Tracking
- Wheelchair Access
-
Leisure & Wellbeing
- Hairdressing (in room)
- Private Terrace/Garden
- TV Point
In The Area
| Airport | Airport | 8.9 miles |
| Bank | Bank | 0.7 miles |
| Bar | Bar | 0.1 miles |
| Bus Station | Bus Station | 0.4 miles |
| Cinema | Cinema | 1.6 miles |
| Dentist | Dentist | 0.2 miles |
| Doctor | Doctor | 0.2 miles |
| Hospital | Hospital | 1.2 miles |
| Park | Park | 0.1 miles |
| Pharmacy | Pharmacy | 0.2 miles |
| Shop | Shop | 0.3 miles |
| Supermarket | Supermarket | 0.2 miles |
| Train Station | Train Station | 0.4 miles |
Languages
- English
- French
- Polish
- Romanian
- Russian
Funding Sources
- Local Authority with top-upWhen you pay the difference between what your local authority is willing to pay and the care home's fee
- NHS Continuing Healthcare (CHC)
- Self-funding (private)When you pay for care home fees yourself
Regulator Rating
Overall: Good
-
Safe:Good
-
Effective:Good
-
Caring:Good
-
Responsive:Good
-
Well-led:Good
Additional Information
- Best Dementia Care Team Award 2024 Chef of The Year Award 2024 Health and Safety Champion Award 2024
- Best Customer Care Service Award 2024 Care Home Review Award in 2022,2023,2024,2025
- Outstanding Activities Award 2024