The mission of Insight Specialist Behavioural Service Ltd is to provide adults who have an intellectual and developmental disability and behaviours that challenge, an opportunity to achieve meaningful and rewarding lives. Guided by ethical value-based models of care, we support the empowerment and self-determination of the people we serve, whose views and rights will be protected and valued to create a culture that supports a good quality of life.

Informed by Positive Behaviour Support (PBS), we use values and data-led approaches in understanding and helping people with their needs. This is underpinned by a focus on quality of life and individual rights. PBS considers the persons needs and motivations to learn new skills and adopt alternative or adaptive behaviour. PBS is a framework containing many elements of good practice, including upholding human rights, trauma informed approaches, inclusive communication, building rapport and consideration of sensory issues to support well-being. The 3 main tenants consist of valued social roles, person centred approaches and behavioural science. It helps us understand how to best support someone and improve the quality of their life. PBS is a multi-element approach in which interventions can be developed to produce a better fit with the environment, promote self-help, self-management and social skills and produce planned responses to dangerous behaviours. Most importantly PBS avoids the use of aversive approaches and or punishment.

Insight operates under 4 core values which inform the larger elements of service delivery.

1. Compassion: We prioritise empathy, understanding, and kindness.

2. Adaptability: We embrace change, adapt quickly with an open-mind, and resilience.

3. Collaboration: We will create inclusive and respectful environments where diverse perspectives are valued, supporting people to work together.

4. Integrity: We uphold honesty, transparency, and ethical behaviour.

We establish systems for the people that live within our service, their family, and other stakeholders to be involved in organisational development and the way services are delivered. We embrace the views and opinions offered by all stakeholders and actively incorporate feedback when facilitating development. Development includes active involvement in staff recruitment, referrals, training, care provision design, environmental adaptations, and the opportunity to express views and challenge the care and or support clients are receiving.

Person centred approaches enable collaborative planning, when facilitating people’s aspirations, needs, and wants. This will be completed in conjunction with nationally recognized best practice systems to help keep people safe when making informed decisions about their care, support and treatment. Individual meetings and forums are offered to provide information and listen to views and concerns. We aim to ensure the person is central to their care at the point of referral and in the continuation of their care and support.