Crossroads (Barnsley) Limited

Crossroads Barnsley Ltd thinks that having the highest quality care and support is an absolute right of every service user. The continuing aim of the service is to provide a professional and efficient service to meet everyone’s needs and requirements and to achieve satisfactory outcomes for each person. Crossroads Barnsley Ltd.'s long-term goal is to obtain the highest possible level of satisfaction from service users and relatives.
Everyone receiving the services from Crossroads Barnsley Ltd. should:
• expect the highest quality care possible
• be given a say in the running of the service
• be free to complain about any aspect of the running of the service and to have their complaints welcomed and acted upon promptly; all complaints are responded to in accordance with the service’s established complaints procedure
• be told about CQC inspections and should be given unrestricted and private access to inspectors during inspections.
We strive to achieve the highest quality service possible for all its service users. However, Crossroads Barnsley Ltd also thinks that, no matter how good its present services are, there is always room for improvement.
Crossroads Barnsley Ltd will continue to work towards maintaining those high standards that have been achieved. It will continue to work to improve those standards where there is scope for further improvement.
Crossroads Barnsley Ltd expects all care staff and other employees to be committed to deliver a quality service and to improving in every aspect of their work.

• outlines the organisation’s approach to monitoring, maintaining and improving quality and high standards in service provision
• documents the systems in place for gathering, recording and evaluating accurate information about the quality and safety of the care and support offered
• complements the suite of operational policies, procedures, and guidance, ensuring they are adequate and properly implemented, including taking corrective action if standards are not being met.

GOVERNANCE
The organisation is overseen by a Board of Trustees who have overall responsibility for governing it and controlling its management, including production, monitoring, and review of its register of risk. A business contingency plan is in place with the network partner.

The Board endorses principles and practices that fully recognise diversity in all its forms, including race, gender, marital status / civil partnership, pregnancy/maternity, orientation, gender reassignment, age, ethnic origin, disability, religion or belief, caring responsibilities, offending background or any other personal characteristic or circumstance.