Amazing Grace Personnel

Amazing Grace Personnel Ltd is a Domiciliary Care Agency which has been set up due to the Directors
personal vision, where they wanted to promote good health and wellbeing, where people are treated with
respect and dignity and gain support and guidance along the way.
The name signifies support, care and nurture amongst many others which continues to be a strong
foundation of our company. Our services provide practical support and day-to-day human contact to
individuals in vulnerable situations, enabling them to stay in the familiar surroundings of their own home.
Amazing Grace Personnel Ltd was founded in 1996. This service was registered by CQC on 23 May 2019
and has many years of experience in recruitment and training in the Health & Social Care, Catering &
Domestic Cleaning sector, also providing training and consultancy services to clients and candidates
throughout the UK.
We provide care to individuals financed by their Local Authority, individuals who are self-funding (private)
or those on the Direct Payments Scheme.
Amazing Grace Personnel Ltd aims to provide a high quality care service based on the Service Users
needs and their capabilities (Person Centred Approach) in their homes.
The Director and Registered Manager have many years of experience within the Health & Social Care
Sector. We will ensure to carefully select and train experienced Care Workers and office based staff who
are responsive to the needs of the elderly, sick and disabled and their families.
At Amazing Grace Personnel Limited, we also aim to ensure that:
 Our service is flexible and we adjust care plans and support to meet changing circumstances.
 People's needs are at the centre, and they actively participate in decisions about their care,
including outcomes, goals, and choices.
 Effective systems are in place to prevent harm and accidents, including comprehensive policies
and procedures, along with staff training to implement them.
 Staff are trained in safeguarding, and the service actively addresses and learns from any
safeguarding matters that might arise.
 People using the care service are included in discussions about risks, and detailed risk
assessments are created to enable positive risk-taking. Documentation should reflect
conversations about risks and ways to reduce them effectively.
 Care plans are detailed, person-led and written using I/We statements. They should demonstrate
the provider's involvement of the individual using the service. Care plans are regularly reviewed
and adjusted in collaboration with social workers, healthcare professionals, family, and friends, as
needed, to ensure accuracy.
 Staff are trained and upskilled to have the knowledge to deliver effective care.
 Staff are available and adaptable to care at a time the person wants. Services should be able to
demonstrate it is well-resourced with staff and has a clear staffing ratio.
 We provide compassionate and caring staff who show kindness, understanding and empathy to
towards the individuals in their care.
 Care is delivered in a person-centred approach and that individuals (or their advocates) accessing
the care service are involved in their care planning and outcomes.
 We uphold dignity and privacy through in-depth policies and procedures and that staff demonstrate
this in practice.
 Confidentially is taken seriously, and that people’s self-worth and autonomy are promoted.
 Communication between management to staff and staff to those being supported is effective, open
and transparent. Information should be in accessible formats.

 Continuity of care is prioritised so that people can build relationships and trust.
 Skilled leaders are present, inspiring and motivating staff, fostering a positive culture, and
establishing clear expectations for high-quality care.
 Continuous improvement is deeply ingrained in the service and that robust governance structures
are in place.
 The service has a clear vision and strategy for delivering person-centred care, improving outcomes
for staff, individuals receiving support, and stakeholders.
 Adequate and appropriately trained staff are available to meet the needs of individuals in our care.
Amazing Grace Personnel Ltd agency employs care workers and provides a comprehensive range of
Domiciliary Care Services directly to the client.
Care may be provided in the following areas:
 Practical help, and domestic tasks;
 Personal care;
 Palliative Care;
 Night Care;
 Respite Care;
 Social Companion;
 Live in Care.
Support Objectives