Luma Homecare
01212 969 228
(Enquiries)
Registered Office: 4a Hollybank Road, Kings Heath, Birmingham, B13 0RJ
Availability
About Us
Luma Homecare Ltd aims to provide a high-quality, safe, responsive, effective and well- led complex personal and nurse-led service to people in the West Midlands and surrounding areas.
We also aim to provide enriching and rewarding work opportunities to our team of carefully selected healthcare workers. It is our aim for everyone to be united behind a vision to establish an exceptional care service that we can all be proud of.
Our philosophy is ‘giving you the care you want’. We believe that by adopting a value-based approach to nurturing and developing our workforce and caring for our service users, the outcomes will be happier people who are safe and well cared for.
REGULATED SERVICES
We perform the following regulated activities:
Personal Care
SERVICE TYPES
The type of service we provide is:
Supported Living
CQC SERVICE USER BANDS
The people we provide a care service to are as follows
Adults Aged 18-65
Adults Aged 65+
Physical Disability
Dementia
SUPPORTING OUR SERVICE USERS
We believe we support our service users most effectively by following the new quality statement and the regulations.
STARTING WELL: We use a detailed process to ensure we understand the needs and expectations of our service users and their families from the outset. We believe that if we invest appropriate resources to learning up front and follow our structured process for onboarding
packages of care with all vested parties, we do encounter fewer problems afterwards.
CARING WELL: Caring well starts with selecting the right healthcare workers in the first place through a robust recruitment process. Proper induction and training processes will be employed to ensure our teams are well equipped.
RESPONDING: Our service is delivered flexibly, attentively and in a person-centred way. We understand that things change, and we do everything we can to adapt quickly.
RESPECT: The needs and values of the people we support always come first. We do our very best to listen and be proactive in making sure we monitor how well we are doing with our consideration of protective characteristics, world view and lifestyle. We ensure we do not discriminate in any way.
MATCHING: We respect the privilege we have of caring for people in their own homes. It’s important that families and the people we care for feel comfortable, and hopefully enjoy the relationship they have with the healthcare workers we provide to care. We do everything we can to match care workers appropriately and change them if things aren’t working smoothly.
MANAGING WELL: We manage our care service efficiently and effectively. Our supervision and management personnel will be very present and communicate clearly, regularly and openly.
INCLUSIVE: We involve service users, their families, front-line care workers and independent experts in health and social care in the review and monitoring of our service. We hope they will help to shape and direct our vision for providing an exceptional care service that they too are proud to be associated with.
LISTENING: We make it very easy for our service users and their families to let us know if we have let them down and also if we have performed well. We do not only welcome comments and complaints but will seek them out.
SUPPORTING OUR CARE TEAM
We believe we can serve our workforce well by:
GOOD SELECTION: Using our recruitment expertise, we select individuals who are a good fit for our organisation and our service. We also help all applicants make an informed choice about whether Luma Homecare Ltd is the right place for them.
STARTING WELL: We take the time to clarify our expectations clearly at the start of our relationship with a new worker. A robust induction and training program will ensure they know what to do and are properly equipped to do it.
LIVING HAPPY: We believe a happy worker is a better worker. We take the time to say thank you, well done and support our team when life throw’s tough things at us. We also believe it’s important to have fun and build this into the way we work and things we do.
CHECKING IN: A robust process of appraisals, reviews, spot-checks, regular chats and meetings ensures that all workers have a chance to be heard and are reminded of our core principles and approach to care.
RESPECT: The needs and values of all people, including our workers, are very important. We proactively develop a culture of mutual respect and responsibility and ensure that all things that make our workers unique are appropriately valued and certainly not discriminated against.
SUPPORT: We recognize that our workers are carrying a lot of responsibility. At all times they will have access to support and guidance so that they can make decisions and manage situations effectively and with confidence.
NATURE OF SERVICES PROVIDED
We provide adults, all of whom will be living and receiving care in their own homes and in supported living. Our care service is aimed a
Care at Luma Homecare
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Age
- 18 - 64
- 65 and over
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Key Types
- 24-Hour
- Hourly
- Live-in
- Overnight Care
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Type of Care
- Diabetic care
- Down's syndrome
- Eating disorders
- Learning disability / Autism
- Mental Health
- Palliative / End of Life
- Parkinson's disease
- PEG feeding
- Personal care
- Physical disability
- Physically frail
- Sensory impairment (visual / hearing)
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Specific Care Needs
- Catheter
- Challenging behaviour
- Condition-led e.g. for complex heath conditions
- Dementia inc. Alzheimer's disease
- Stoma
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Care Services
- Companionship
- Convalescence
- Cultural support e.g. faith, values and beliefs
- Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
- Domestic / Home help
- Escorted trips e.g. visits outside the home in the community
- Food preparation
- LGBTQ+ support
- Male or female carers available
- Medication assistance (oral)
- Pet friendly e.g. staff are comfortable around domestic animals
- Pet services e.g. staff provide dog-walking, feeding, etc.
- Rehabilitation inc. post-op support
- Respite (support for carers)
- Shopping
- Sit-in services
- Transportation
- Two carers per visit (double-up care)
About The Team
Funding Sources
- Local Authority
- Local Authority with top-up
- NHS Continuing Healthcare (CHC)
- Self-funding (private)
Areas We Cover
Languages
- English
- Punjabi
Fees
Regulator Rating
Overall: Requires Improvement
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Safe:Requires Improvement
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Effective:Good
-
Caring:Good
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Responsive:Good
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Well-led:Requires Improvement
Additional Information
- CITATION CARE SKILLS ACADEMY HSCPN