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Blue Mile Care Ltd

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108b Newgate Street, Bishop Auckland, County Durham, DL14 7EQ

03337 721 823

Regulator rating: Unknown/Not rated
Details updated 1 month ago

Availability

From £23 hourly
Durham County Council
Minimum Visiting Time 30 Minutes

About Us

Blue Mile Care Ltd demonstrates established and comprehensive experience in delivering home-based care services similar to those required by the Specification, particularly within County Durham and the surrounding area. This experience provides a strong foundation for expanding services across the Northern Counties.
The Candidate's experience can be broken down by scale, duration, governance, and specific areas of expertise:

1. Scale and Duration of Service Delivery

• Duration: The organisation has been actively providing 24/7 home-based care services for over five years, previously Sheena Mies Care Services Ltd.
• Scale of Personnel: The Candidate currently manages 30 support workers and plans to scale to over 90 personnel (90 support workers plus 20 key staff), demonstrating experience in managing and mobilising a significant workforce.
• User Volume: The organisation has successfully supported over 400 service users, indicating robust operational procedures for intake, rostering, and ongoing care management.

2. Governance and Regulatory Compliance

The Blue Mile Care operates within established regulatory and professional frameworks, demonstrating a commitment to quality standards required for public sector contracts:

• Regulatory Status: Registered with the Care Quality Commission (CQC), which provides assurance of compliance with fundamental standards of quality and safety in care provision.
• Professional Affiliation: Membership in the UKHCA (United Kingdom Home Care Association) signifies adherence to sector-specific best practices and codes of conduct.
• Quality Commitment: Registration with the National Dignity Council and affiliation with Dementia Friends underscores a specific focus on person-centred care, respect, and specialist knowledge crucial for vulnerable adults.

3. Key Personnel Expertise

The leadership team brings a blend of clinical and administrative competence directly relevant to high-quality care delivery:

Registered Manager (Clarence Masara) 14 years as an Adult Nurse in acute (A&E, Medical/Surgical) and non-acute environments. Completed a three-year HE Diploma in Adult Nursing. Provides high-level clinical oversight and a strong foundation in managing complex health needs, high-quality standards, and safe environments.

Deputy Manager (Kudzai Tsingo), Level 5 in Health and Social Care Management and experienced support work (adults and children with complex needs). Ensures robust maintenance and management of digital service user records, supporting efficient, compliant, and well-documented service delivery.

4. Specialist Service Delivery and Approach

• Person-Centred Care: Explicit commitment to person-centred and outcomes-focused planning, working collaboratively with GPs and other agencies, and providing flexible, bespoke support.
• Staff Competence: Clear commitment to ensuring junior staff are fully trained and that recruitment procedures are comprehensive, including vetting that aligns with DBS and safeguarding best practice.
• Behaviour that Challenges: Possesses detailed, systematic procedures for supporting service users who display self-injurious or aggressive behaviour, including:

o Holistic Assessment (emotional, psychological, social, sensory, health).
o Identifying triggers and managing expectations.
o Using calm, engaging techniques (e.g., rapport building, discussing interests).
o Addressing needs for medication, diet, and lifestyle (leisure, mobility, adaptations).
o Educating service users on coping strategies (behavioural interventions, distracting strategies).

The high 95% customer referral rate and 80 years of collective staff experience further attest to the delivery of reliable, high-quality care that satisfies service users.

Care at Blue Mile Care Ltd

  • Age
    • 18 - 64
    • 65 and over
  • Care Types
    • 24-Hour
    • Down's syndrome
    • Hourly
    • Learning disability / Autism
    • Live-in
    • Mental Health
    • Overnight Care
    • Palliative / End of Life
    • Parkinson's disease
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Catheter
    • Challenging behaviour
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
  • Care Services
    • Companionship
    • Cultural support (e.g. faith, values and beliefs)
    • Dietary requirements (e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal)
    • Domestic / Home help
    • Escorted trips / visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly (staff are comfortable around domestic animals)
    • Shopping
    • Sit-in services
    • Two carers per visit (double-up care)

About The Team

All team members hold valid DBS checks in line with safer recruitment practices. Please get in touch for further information about the team.

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • English

Fees

Hourly Price
From
Blue Mile Care Ltd
£23

Regulator Rating

Overall: Unknown/Not rated

  • Safe:
    Unknown/Not rated
  • Effective:
    Unknown/Not rated
  • Caring:
    Unknown/Not rated
  • Responsive:
    Unknown/Not rated
  • Well-led:
    Unknown/Not rated