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Bespoke Home Care Ltd

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01293 270 466

Registered Office: Suite 7, Kelvin House, Kelvin Way, Crawley, West Sussex, RH10 9WE

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Regulator rating: Good
Details updated 2 days ago

Availability

From £30 Per Hour
West Sussex
Minimum Visiting Time 30 Minutes

About Us

About Bespoke Home Care

Choosing care for someone you love is never easy.

For many families, the journey begins with a simple promise: "We'll look after them ourselves." It comes from a place of love, loyalty and wanting the very best for a parent, grandparent or partner. But as needs increase and circumstances change, families often find themselves exhausted, overwhelmed and unsure where to turn.

Many years ago, our founder's family found themselves in that very situation. His grandmother wanted to remain in the home she loved, surrounded by familiar people, memories and routines, and the family were determined to support her. Like many families, they wanted to do everything themselves.

As her needs increased, so did the emotional, physical and practical pressures on those around her. Family members found themselves balancing care alongside work, children, relationships and everyday life. Living through that experience provided a first-hand understanding of just how demanding caring for a loved one can be and how often families put their own wellbeing aside while trying to do the very best for someone they love.

It was this experience that inspired the creation of Bespoke Home Care in 2011, with a simple aim: to help people remain independent in their own homes while providing families with the support, reassurance and peace of mind they need. Today, that same belief continues to guide everything we do.

Established in 2011, Bespoke Home Care is an independent, family-run home care provider supporting people across Crawley, Horsham, Horley, East Grinstead, Haywards Heath and the surrounding communities. Since 2011, we have helped people remain safe, comfortable and independent in the place they know best: their own home.

When we chose the name Bespoke Home Care, we wanted it to reflect what we believe care should be. Not rushed. Not one-size-fits-all. Not driven by schedules, tasks and time slots. Every person is different, with their own life story, routines, preferences and aspirations. Their care should reflect that individuality.

We take the time to get to know every person we support. We learn what is important to them, what helps them feel comfortable and confident, and how they want to live their life. Whether it is enjoying a favourite hobby, maintaining treasured routines, staying connected with family and friends, or simply having a cup of tea made exactly the way they like it, we believe these details matter. They are often the difference between receiving care and genuinely feeling cared for.

From the very first conversation, we work closely with clients and their families to understand their wishes, concerns and goals. Together, we create personalised care plans that promote independence, preserve dignity and provide support where it is needed most. As circumstances change, our care evolves too, ensuring people continue to receive the right support at the right time.

One of the things that makes us different is our hands-on approach. Unlike many larger providers, our management team remains actively involved in the day-to-day running of the service. Families know who we are, can speak to us directly and know they are never treated as just another number. They know that when they need advice, reassurance or additional support, there is always someone available who understands their situation and genuinely cares.

We support adults with a wide range of needs and circumstances, including:

Personal care and support with daily living
Companionship and social support
Dementia care
Medication assistance and support
Respite care for family carers
Overnight and waking night care
Hospital discharge and recovery support
End-of-life and palliative care
Meal preparation and nutritional support
Household assistance and practical help
Support attending appointments and remaining active within the community

While these services are important, we believe outstanding care goes far beyond completing tasks. It is about helping someone maintain their confidence, independence and sense of identity. It is about encouraging people to continue doing the things they enjoy, maintaining meaningful routines and remaining connected to the people and places that matter most to them.

We also understand that care affects the whole family. Sons, daughters, husbands, wives, partners and grandchildren often carry a huge weight of responsibility. Many families come to us feeling worried, exhausted or unsure about what to do next. We know those feelings are real because our own family experienced them too. Our role is not only to support the person receiving care but also to provide reassurance, guidance and peace of mind to those around them.

Over the years, we have had the privilege of supporting hundreds of people and their families across our local communities. Many of our enquiries come from recommendations and word of mouth, something we consider one of the greatest compli

Care at Bespoke Home Care Ltd

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • Hourly
    • Overnight Care
  • Type of Care
    • Diabetic care
    • Head/brain injury
    • Heart conditions
    • Mental Health
    • Palliative / End of Life
    • Parkinson's disease
    • PEG feeding
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Cancer
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
  • Care Services
    • Companionship
    • Convalescence
    • Cultural support e.g. faith, values and beliefs
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Pet services e.g. staff provide dog-walking, feeding, etc.
    • Rehabilitation inc. post-op support
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

All staff employed by our service hold valid DBS clearance. Infection Prevention and Control training is completed and kept up to date across the workforce. Care and support can be provided in Afrikaans to promote clear communication and understanding. Please get in touch for further information about the team.

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • Afrikaans
  • English

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
Hourly Price
£30
Overnight rate (£ per night)
£180

Regulator Rating

Overall: Good

  • Safe:
    Good
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Good
See the report