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Unicare Complex Care Specialist Ltd

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02082 396 877

Registered Office: 1b Northcote Road, Croydon, CR0 2HX

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Regulator rating: Good
Details updated 1 week ago

Availability

From £25 Per Hour
London Borough of Croydon
Minimum Visiting Time 4 Hours

About Us

ABOUT US
Unicare Complex Care Specialist is a specialist provider of high-quality, person-centred care services, supporting children, young people, and adults with complex needs across Sussex, Surrey, and surrounding regions.
We deliver a comprehensive range of services including complex care, supported living, community outreach, mental health support, and SEND provision, enabling individuals to live safely, independently, and with dignity in environments that suit their needs.

WHO WE ARE
At Unicare, we are more than a care provider—we are a partner in long-term outcomes.
Our services are designed to support individuals with:
• Autism and neurodevelopmental conditions
• Learning disabilities
• Mental health needs
• Complex behavioural presentations
• Physical disabilities and high-dependency clinical needs
We are a CQC-regulated provider, delivering both personal care and treatment of disease, disorder, or injury, ensuring our services meet the highest standards of safety, effectiveness, and governance. (Care Quality Commission)

WHAT WE DO
Complex & Clinical Care
We provide nurse-led, specialist care for individuals with high-dependency needs, including neurological conditions, brain injuries, and long-term health conditions. Our approach ensures individuals receive advanced care within the comfort of their own home while maintaining independence and quality of life. (Unicare Complex Care)

Supported Living
Our supported living environments are designed to promote independence while providing structured, consistent support. We create safe, empowering spaces where individuals can develop life skills, build confidence, and engage meaningfully in their communities. (Unicare Complex Care)

Mental Health & Behavioural Support
We deliver holistic mental health support for individuals with complex emotional and behavioural needs, including anxiety, depression, trauma, and personality disorders. Our teams are trained to provide consistent, compassionate care that promotes recovery and stability. (Unicare Complex Care)

Autism & Learning Disability Support
Our specialist teams provide structured, person-centred support tailored to each individual. We focus on communication, emotional regulation, and life skills development, enabling individuals to thrive both at home and in the community. (Unicare Complex Care)

SEND & Alternative Provision
We work closely with families, schools, and local authorities to deliver tailored educational and developmental support for children and young people with Special Educational Needs and Disabilities (SEND), unlocking potential and improving long-term outcomes. (Unicare Complex Care)

Home Care & Live-In Support
We provide flexible home care and live-in services, supporting individuals with personal care, medication, mobility, and daily living—ensuring comfort, safety, and emotional wellbeing within familiar surroundings. (Unicare Complex Care)

OUR APPROACH
Everything we do is built around a simple principle:
Care should be personalised, consistent, and empowering.
We achieve this through:
• Individualised care planning based on detailed assessments
• Highly trained staff, supported by ongoing professional development
• 24/7 operational support, ensuring continuity and responsiveness
• Strong partnerships with families, commissioners, and professionals
Our services are designed not just to meet needs—but to improve quality of life, promote independence, and deliver meaningful outcomes. (Unicare Complex Care)

OUR VALUES
Our work is guided by a strong set of values:
• Dignity & Respect – Every individual is treated with compassion and understanding
• Empowerment – Supporting people to live as independently as possible
• Professionalism – Delivering safe, high-quality, and accountable care
• Trust & Partnership – Working closely with families and stakeholders
We believe that everyone has the right to receive high-quality care in the comfort and familiarity of their own environment. (Unicare Complex Care)

WHY CHOOSE UNICARE
• Specialist expertise in complex care and high-risk support
• CQC-regulated services with strong governance frameworks
• Consistent, well-trained staff teams (no reliance on agency models) (Unicare Complex Care)
• Flexible, person-centred service delivery
• Proven ability to support complex and challenging placements

OUR VISION
To be a leading provider of specialist care services in the UK, delivering innovative, high-quality support that enables individuals to live fulfilling, independent lives.

OUR COMMITMENT
Whether supporting someone with complex clinical needs, helping a young person access education, or enabling independent living, our commitment remains the same:
Delivering care that is safe, consistent, and life-enhancing.

Care at Unicare Complex Care Specialist Ltd

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • 24-Hour
    • Hourly
    • Live-in
    • Overnight Care
  • Type of Care
    • Diabetic care
    • Down's syndrome
    • Eating disorders
    • Head/brain injury
    • Heart conditions
    • Learning disability / Autism
    • Mental Health
    • Nursing
    • Palliative / End of Life
    • Parkinson's disease
    • PEG feeding
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Cancer
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
    • Substance misuse
  • Care Services
    • Companionship
    • Convalescence
    • Cultural support e.g. faith, values and beliefs
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Pet services e.g. staff provide dog-walking, feeding, etc.
    • Rehabilitation inc. post-op support
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

All staff employed by our service hold valid DBS clearance. Infection Prevention and Control training is completed and kept up to date across the workforce. Further details about the team are available upon request.
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Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • English

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
24-hour rate (£ per day)
£600
Hourly Price
£25
Live-in rate (£ per week)
£1,350
Overnight rate (£ per night)
£150

Regulator Rating

Overall: Good

  • Safe:
    Good
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Good
See the report