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Filey Care and Support LTD

07984 818 399

Registered Office: Chase Green House, 42 Chase Side, Enfield, EN2 6NF

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Regulator rating: Requires Improvement
Details updated 5 days ago

Availability

From £21 Per Hour
London Borough of Enfield
Minimum Visiting Time 2 Hours

About Us

Filey Care and Support Ltd is a trusted and experienced care provider delivering high-quality supported living and residential care services to adults aged 18 and over. We are committed to empowering individuals to live as independently as possible while receiving the right level of personalised support to meet their needs, preferences, and aspirations.
With services operating across London and surrounding boroughs, Filey Care has built a strong reputation for delivering person-centred, outcome-focused care that promotes dignity, choice, and independence. Our approach is rooted in the belief that every individual has the right to live a meaningful life within their community, with support that is tailored specifically to them.

Our Supported Living Services
Our supported living services are designed to enable individuals to live in their own homes or shared accommodations while receiving flexible, tailored support. We work closely with each person, their families, and professionals to develop support plans that reflect their goals, abilities, and long-term aspirations.

We support individuals with a wide range of needs, including:
Learning disabilities and autism
Mental health needs
Physical disabilities and complex health conditions
Behaviour that may challenge
Sensory impairments and long-term conditions

Our support includes assistance with:
Daily living skills such as cooking, cleaning, and personal care
Medication management and health appointments
Community access, education, and employment opportunities
Budgeting, tenancy sustainment, and independent living skills
Emotional well-being and social inclusion

A key strength of our supported living service is our focus on progression and independence. We have successfully supported a number of individuals to develop their life skills and confidence to the point where they have transitioned into more independent settings, including moving into their own homes with minimal or no support. These success stories reflect our commitment to delivering care that truly makes a difference.

Our Residential Care Services
In addition to supported living, Filey Care provides residential care services for individuals who require a higher level of support in a structured environment. Our residential settings offer a safe, comfortable, and homely environment where individuals receive 24-hour support tailored to their needs.

Our residential care focuses on:
Providing consistent and responsive support
Promoting stability, safety, and well-being
Supporting individuals with complex needs and higher dependency levels
Delivering structured routines while encouraging independence wherever possible
We ensure that each resident receives care that is respectful, compassionate, and aligned with best practice and regulatory standards.

Our staff are trained to provide safe, effective care while maintaining a strong focus on dignity, respect, and individual choice.

Our Approach and Values
Our service is underpinned by strong values and a commitment to quality. We pride ourselves on:
Person-centred care tailored to individual needs
Promoting independence and empowerment
Cultural sensitivity and inclusivity, with multilingual staff available
Positive risk-taking to enable growth and development
Partnership working with families, local authorities, and healthcare professionals

We actively encourage feedback and continuously review our services to ensure we maintain high standards in line with CQC expectations and best practice guidance.
Recognition and Quality

We are proud of the quality of care we deliver and the dedication of our team. In March 2026, our manager Uzma Iqbal was awarded “Highly Commended – Front-Line Leader” at the Barnet Care Awards, recognising excellence in leadership and the delivery of outstanding, person-centred care.

Flexible and Accessible Care
We offer flexible care packages tailored to individual needs, with services funded through:
Local Authorities
NHS Continuing Healthcare (CHC)
Private/self-funding arrangements
Our support is adaptable, whether individuals require a few hours of support per week or full-time care.

Our Commitment
At Filey Care and Support Ltd, we are committed to supporting individuals to live safe, fulfilling, and independent lives. Whether through supported living or residential care, our focus remains on achieving positive outcomes, enhancing quality of life, and enabling every individual to reach their full potential.
Contact us today to discuss how we can best support your needs.

Care at Filey Care and Support LTD

  • Age
    • 18 - 64
  • Key Types
    • 24-Hour
  • Type of Care
    • Diabetic care
    • Down's syndrome
    • Eating disorders
    • Head/brain injury
    • Learning disability / Autism
    • Mental Health
    • Parkinson's disease
    • PEG feeding
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
    • Substance misuse
  • Care Services
    • Companionship
    • Cultural support e.g. faith, values and beliefs
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet services e.g. staff provide dog-walking, feeding, etc.
    • Shopping
    • Two carers per visit (double-up care)

About The Team

Our team is fully DBS checked to ensure safe and responsible recruitment. Our workforce maintains up-to-date Infection Prevention and Control training in accordance with best practice. Care and support can be provided in several languages including Igbo, British Sign Language, and Ewe to ensure clear communication and understanding. Please get in touch for further information about the team.
Photo of manager

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • Arabic
  • Bengali
  • British Sign Language
  • English
  • Ewe
  • Gujarati
  • Hindi
  • Igbo
  • Makaton
  • Punjabi
  • Turkish
  • Twi

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
Hourly Price
£21

Regulator Rating

Overall: Requires Improvement

  • Safe:
    Requires Improvement
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Requires Improvement

Additional Information

Awards
  • Filey Care and Support Ltd is proud to recognise and celebrate the achievements of its staff, particularly where these are acknowledged externally by local authorities and partner organisations. In March 2026, a member of our management team, Uzma Iqbal, received formal recognition at the Barnet Care Awards. Award Details Awarding Body: Barnet London Borough – Communities, Adults & Health Award Title: Highly Commended – Front-Line Leader Award Recipient: Uzma Iqbal Organisation: Filey Care and Support Ltd Event: Barnet Care Awards Ceremony Date: 4th March 2026 Significance of the Award This award recognises outstanding leadership within frontline care services. Being “Highly Commended” reflects: Demonstrated strong leadership in supported living services Commitment to person-centred care and positive outcomes for service users Ability to lead and support staff teams effectively Contribution to maintaining high-quality standards in care delivery Positive engagement with local authorities and stakeholders