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Lifeline Agency Limited

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03301 745 025
03301 745 025 (Enquiries)

Registered Office: Steel House, 4300 Parkway, Whiteley, Fareham, PO15 7FP

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Regulator rating: Requires Improvement
Details updated 4 days ago

Availability

From £25 Per Hour
Hampshire County Council
Minimum Visiting Time 30 Minutes

About Us

Welcome to Lifeline Agency Limited, your trusted partner for high-quality home care services in the Whiteley area of Fareham. We specialise in providing personalised, compassionate care for adults aged 18 and above, including older people (65+), right in the comfort and familiarity of their own home. Our professional, CQC-registered carers are dedicated to supporting a wide range of health and social needs—covering everything from complex conditions such as dementia, Parkinson’s disease, cancer, learning disabilities, and mental health challenges to physical disabilities, sensory impairments, stroke recovery, and more.

Lifeline Agency Limited offers flexible care options including hourly, overnight, live-in, and 24-hour care, all tailored to suit your requirements and lifestyle. Our services extend beyond personal care, providing companionship, medication support, domestic help, shopping, transportation, cultural support, LGBTQ+ support, and pet-friendly carers. We also offer double-up care (two carers per visit), respite support for family carers, and escorted outings within the community.

Our commitment is to promote independence, dignity, and safety while respecting your faith, values, and beliefs. We accept self-funding (private), local authority funding (with or without top-up), and NHS Continuing Healthcare (CHC) – with hourly rates starting from £26.89.

Whether you are seeking support for yourself or a loved one, Lifeline Agency Limited is here to provide guidance and reliable care tailored to your needs. Contact us today to discuss personalised home care solutions and experience the difference our compassionate team can make.
Collaboration with Commissioners

At Lifeline Agency Limited, we have worked closely with Hampshire Local Authority and the Integrated Care Board (ICB) to ensure our services align with the local area plan and market position statement. Through regular engagement with commissioners and participation in provider forums, we identified a growing demand for specialist support for individuals with learning disabilities and autism. Initially, our service focused on supporting people with physical disabilities and sensory impairments, but as we continued to deliver high-quality care in the community, we began receiving referrals for individuals with learning disabilities and autism. This trend highlighted an unmet need and informed our decision to expand our service offer within this framework, ensuring that our provision reflects local priorities and commissioning intentions.
Governance and Workforce Development
Our governance systems, in line with Regulation 17 (Good Governance), ensure that service design decisions are evidence-based and supported by robust quality assurance processes. We use commissioner feedback, referral data, and Hampshire’s Market Position Statement to inform strategic planning, risk assessments, and continuous improvement initiatives. This approach guarantees that our services remain responsive to local needs while maintaining compliance with CQC quality statements and the Health and Social Care Act 2008.
To meet the identified demand, we have strengthened our workforce strategy in accordance with Regulation 18 (Staffing). We have invested in specialist training for our staff, including autism awareness, learning disability care planning, and positive behaviour support, to ensure they have the skills and competencies required for this specialist area. We have also reviewed our recruitment and rota management processes to maintain safe staffing levels and deliver person-centred care. Regular supervision and competency checks are embedded in our practice to uphold high standards and ensure staff are equipped to meet the complex needs of the people we support.
This collaborative and structured approach demonstrates Lifeline Agency Limited’s commitment to responsive service design, effective governance, and safe staffing, ensuring compliance with CQC regulations and alignment with Hampshire’s vision for integrated care and improved outcomes for people with learning disabilities and autism. Lifeline Agency Limited ensures alignment with local priorities through continuous engagement with Hampshire Local Authority and ICB. We analyse referral patterns, demographic data, and commissioner feedback to identify gaps in provision. For example, after recognising an increase in referrals for people with learning disabilities and autism, we adapted our service model to meet this emerging need.

“Example:When local placements for individuals with complex behavioural needs begin to break down, we will introduced PBS strategies and enhanced staff training. This intervention will stabilise placements and improve outcomes, demonstrating our ability to respond proactively rather than reactively.”

Our governance framework, aligned with Regulation 17, underpins all service developments. We conduct regular audits, risk assessments, and performance reviews to mo

Care at Lifeline Agency Limited

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • 24-Hour
    • Hourly
    • Live-in
    • Overnight Care
  • Type of Care
    • Diabetic care
    • Head/brain injury
    • Heart conditions
    • Learning disability / Autism
    • Mental Health
    • Palliative / End of Life
    • Parkinson's disease
    • PEG feeding
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Cancer
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
  • Care Services
    • Companionship
    • Cultural support e.g. faith, values and beliefs
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

All team members hold valid DBS checks in line with safer recruitment practices. Infection Prevention and Control training is completed and kept up to date across the workforce. Please get in touch for further information about the team.
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Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • English

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
24-hour rate (£ per day)
£250
Hourly Price
£25
Live-in rate (£ per week)
£1,490
Overnight rate (£ per night)
£600

Regulator Rating

Overall: Requires Improvement

  • Safe:
    Requires Improvement
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Requires Improvement
See the report