Emerald Care Services (UK) Limited

Domiciliary Care Services for Adults and Children
Emerald Care Services (UK) Limited exists to deliver safe, compassionate and person centred domiciliary care that promotes independence, dignity and quality of life for adults and children in their own homes.
Our objectives are to:
• Provide high quality, evidence based care tailored to each individual's assessed needs
• Respect privacy, dignity, and personal choice in every aspect of care delivery
• Support individuals to live as independently as possible
• Work collaboratively with families, advocates, health professionals and local authorities
• Protect individuals from harm through robust safeguarding and risk management
• Ensure equality, diversity, and inclusion in all aspects of service delivery
• Maintain a competent, trained and caring workforce
• Continuously improve through feedback, audits, and learning
Emerald Care Services (UK) Limited is registered with the Care Quality Commission to provide the following regulated activity:
Personal Care includes providing practical assistance, support with daily living tasks, and physical help with personal care routines for adults and children in their own homes.
Prompting, assisting, or administering medication in line with assessed needs and staff competencies. Help with meal preparation, household tasks, shopping and maintaining independence. Accompanying individuals to appointments, education, community activities and social events. Short term or regular breaks for families caring for a child or adult.
We provide domiciliary care to:
Adults (18+)
• Older adults, including those living with dementia
• People with mental health needs
• Individuals with sensory impairments (hearing, visual, dual)
• Adults with mild to moderate learning disabilities
• Adults requiring support with daily living, mobility, medication, and personal care
Children and Young People (0–17 years)
• Children with autism
• Children with learning disabilities
• Children with communication difficulties or sensory needs
• Children requiring support with daily routines, behavioural needs, or personal care
.
Specialist Support
• Dementia specific care
• Autism support strategies
• Learning disability support
• Sensory needs assistance
• Behavioural support in line with Positive Behaviour Support (PBS) principles
We are committed to delivering care that is:
Person Centred – based on individual preferences, goals and assessed needs
Safe – underpinned by robust risk assessment and safeguarding
Evidence Based – aligned with best practice and relevant NICE guidelines
Inclusive – sensitive to cultural, religious and communication needs
Outcome Focused – supporting independence, wellbeing and quality of life
All service users receive a personalised care plan developed in partnership with them, their families and health professionals.
7. Staffing and Training
Our staff team includes Domiciliary care workers, Support workers for children and young people
A Registered Manager overseeing compliance and quality
All staff receive: Enhanced DBS checks, Fully compliant induction in line with the Care Certificate
Mandatory training (safeguarding, mental capacity, medication, infection control, etc.). Specialist training (autism awareness, dementia care, epilepsy, sensory needs, communication support, PBS, etc.) Regular supervisions, observations and continual professional development
Service coverage area: Lambeth, Wandsworth, Southward, Westminster, Bromley, Sutton, Croydon

Quality Assurance and Governance
Emerald Care Services (UK) Limited ensures compliance with all relevant legislation and CQC regulations by:
• Conducting internal audits and quality checks
• Monitoring care delivery and staff performance
• Encouraging feedback from service users, families and professionals
• Investigating incidents and complaints thoroughly
• Maintaining clear and accurate records
• Ensuring robust safeguarding and whistleblowing procedures
• Implementing continuous improvement measures
We work to meet the CQC’s five key questions to ensure care is:
Safe, Effective, Caring, Responsive, and Well Led.