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Mooncare Limited (Domiciliary Agency)

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Alpha Grove Community Centre, Alpha Grove, Isle of Dogs, London, E14 8LH

02075 374 088
07413 950 790 (Enquiries)

Regulator rating: Good
Details updated 1 month ago

Availability

From £18 hourly
London Borough of Tower Hamlets Council
Minimum Visiting Time 30 Minutes

About Us

Aims and Objectives
Mooncare, a leading domiciliary care agency in Dagenham, specializes in providing comprehensive support for disabled adults and the elderly. We offer a wide range of personalized care services, catering to individuals with diverse needs, including learning disabilities, physical disabilities, visual impairments, and those requiring general assistance. Our experienced staff includes specialists in disability care and parenting support for disabled mothers. At Mooncare, we believe in empowering individuals to live independently in their own homes. We provide flexible, client-centered home care services, tailored to your specific needs and preferences. Our core principle is to uphold the rights and dignity of every individual we serve, ensuring a compassionate and respectful care experience.
Our Mission
Our mission is to deliver high-quality, person-centered domiciliary care that meets the unique needs of our service users. We provide reliable and flexible services delivered by local, skilled, and experienced care staff, focusing on dignity, empowerment, and inclusion. We consider all individual factors, including language, age, and gender, ensuring a comfortable and relatable care experience.
Vision
Mooncare’s long-term vision is to build a supportive community in Dagenham where every individual can achieve optimal health and well-being throughout their life. We are dedicated to providing high-quality domiciliary care that empowers service users through inclusion and dignity, fostering positive changes in their lives.
Our principles

Our Commitment to Your Well-being: Mooncare’s Care Principles

Empowering Service Users: We deliver person-centered care and support that promotes active participation and achieves positive outcomes for our service users.
Continuous Improvement: We consistently review our operations and value feedback from service users and their families to ensure we are meeting our stated goals.
Comprehensive Care: We provide comprehensive care packages tailored to individual personal and healthcare needs, collaborating with other professionals to maximize independence and community involvement.
Thorough Needs Assessments: We conduct detailed needs assessments before providing domiciliary care, ensuring our services effectively meet evolving requirements.
High-Quality Care: We are dedicated to delivering high-quality care through continuous improvement and adherence to best practices.
Qualified and Compassionate Workforce: We employ a highly trained workforce that adheres to national occupational standards for the care industry, ensuring compassionate and professional service.

Care at Mooncare Limited (Domiciliary Agency)

  • Age
    • 18 - 64
    • 65 and over
  • Care Types
    • 24-Hour
    • Diabetic care
    • Down's syndrome
    • Eating disorders
    • Hourly
    • Learning disability / Autism
    • Live-in
    • Mental Health
    • Overnight Care
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
  • Care Services
    • Companionship
    • Convalescence
    • Cultural support (e.g. faith, values and beliefs)
    • Dietary requirements (e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal)
    • Domestic / Home help
    • Escorted trips / visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Pet friendly (staff are comfortable around domestic animals)
    • Pet services (staff provide dog-walking, feeding, etc.)
    • Rehabilitation (including post-op support)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

All team members hold valid DBS checks in line with safer recruitment practices. Care and support can be provided in several languages including Hindi, Romanian, and Bengali to ensure clear communication and understanding. For additional information regarding the team, please get in touch.

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • Bengali
  • English
  • Hindi
  • Nepali
  • Punjabi
  • Romanian
  • Swahili

Fees

Hourly Price
From
Mooncare Limited (Domiciliary Agency)
£18

Regulator Rating

Overall: Good

  • Safe:
    Good
  • Effective:
    Requires Improvement
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Good
See the report