Zephyr Care Limited
Higham Hill Business Centre, 313 Billet Road, Walthamstow, London, E17 5PX
02085 271 464
(Enquiries)
Availability
About Us
Zephyr Care Limited, trading as HOME INSTEAD is an award-winning home care company that offers the best in-home care services. We are proud to provide expert home care to Redbridge, Walthamstow, and the surrounding areas.
At Home Instead, we believe that care is more than just a service, it’s a relationship. We understand that no two people are the same. That’s why we don’t offer off-the-shelf care packages. Instead, we take the time to get to know each individual – their needs, preferences, and personality – and build a care plan that evolves with them. Whether it’s companionship, personal care, specialist dementia support, our Care Professionals are trained to deliver care that’s as unique as the people they support.
We believe in consistency and connection. That’s why we match clients with Care Professionals based not just on skills, but on shared interests and values. This helps build meaningful relationships and ensures that every visit, which always lasts at least an hour, is an opportunity for genuine companionship as well as high-quality care.
We only recruit those with a genuine passion for care – individuals who are empathetic, enthusiastic, and committed to making a difference. Each Care Professional undergoes industry-leading training, and receives ongoing development to ensure they’re equipped to handle even the most complex care needs.
Whatever care your loved one needs, we’ll work quickly to find a bespoke solution that’s right for you. And don’t worry – we know care needs can change over time, so we’re always ready to adapt, and just a phone call away when you need us.
We’re here to help the local communities of Redbridge, Walthamstow, Ilford, Chigwell, Woodford, & the surrounding areas, providing care and support to allow individuals to lead fulfilled lives in safe & familiar surroundings where they feel most comfortable.
We know you want the best for your loved one, so when it comes to arranging home care, we’ve made it easy with personalised, attentive care that adapts as your needs change. By taking the time to listen and understand your unique circumstances, we’re confident we can help your loved one live a more independent life at home.
Whatever questions you would like answered, give us a call, we’re here to put your mind at ease – with no pressure to make a decision until you feel ready.
Care at Zephyr Care Limited
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Age
- 18 - 64
- 65 and over
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Care Types
- 24-Hour
- Heart conditions
- Hourly
- Live-in
- Overnight Care
- Palliative / End of Life
- Parkinson's disease
- Personal care
- Physical disability
- Physically frail
- Sensory impairment (visual / hearing)
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Specific Care Needs
- Dementia inc. Alzheimer's disease
- Stroke
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Care Services
- Companionship
- Convalescence
- Cultural support (e.g. faith, values and beliefs)
- Dietary requirements (e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal)
- Domestic / Home help
- Escorted trips / visits outside the home in the community
- Food preparation
- LGBTQ+ support
- Male or female carers available
- Medication assistance (oral)
- Pet friendly (staff are comfortable around domestic animals)
- Pet services (staff provide dog-walking, feeding, etc.)
- Rehabilitation (including post-op support)
- Respite (support for carers)
- Shopping
- Sit-in services
- Transportation
- Two carers per visit (double-up care)
About The Team
Funding Sources
- Local Authority with top-up
- NHS Continuing Healthcare (CHC)
- Self-funding (private)
Areas We Cover
Languages
- Catalan
- English
- French
- Gujarati
- Hindi
- Punjabi
- Spanish
- Urdu
Fees
Regulator Rating
Overall: Good
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Safe:Good
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Effective:Good
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Caring:Good
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Responsive:Good
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Well-led:Good
Additional Information
- Regulatory Rating Care Quality Commission (CQC) Rating Overall Good Caring Good Effective Good Responsive Good Safe Good Well-led Good
- The Princess Royal Training Award for Dementia Home Instead was awarded The Princess Royal Training Award for our innovative dementia training. The City & Guilds Accredited programme provides our Care Professionals with the personal skills and knowledge to enable them to provide high-quality care to individuals living with dementia.
- Princess Royal Training Award for End of Life care Home Instead was awarded with The Princess Royal Training Award for our End of Life training programme. This City & Guilds accredited programme provides our Care Professionals with the personal skills and knowledge needed to cope with the demands of delivering End of Life care.
- HOMECARE.CO.UK Top 20 Large & Mid-size Home Care Groups 2025 - Home Instead Recipient: Home Instead Date: Friday 30 May 2025
- HOMECARE.CO.UK Top 20 Large & Mid-size Home Care Groups 2024 Recipient: Home Instead Date: Friday 31 May, 2024
- GOLD MEDAL WINNER at the Home Care Awards 2024 In 2024, Home Instead was a Gold Medal Winner at the Home Care Awards. Home Instead secured the Best Team Support award for its National Office support team, and the Best Marketing Expertise award, showcasing our commitment to raising the profile of home care and the role it plays in keeping people well in their own homes whilst also bringing peace of mind to family members.