Walfinch Newcastle East

Additional Information

• Walfinch Newcastle earns praise for quality care A North Tyneside homecare provider has been praised for delivering “exceptional care and leadership” following a successful first inspection by the Care Quality Commission (CQC). Walfinch Newcastle, which operates across Newcastle and the wider region, received a ‘Good’ rating across all areas, with inspectors commending its strong leadership, dedicated staff and focus on person-centred care. The report described the team as “passionate about delivering person-centred support” and highlighted a positive learning culture across the organisation. Inspectors also recognised the provider’s wider contribution to community wellbeing through its Thrive Clubs – free local sessions that bring people together for social activities, gentle exercise and wellbeing workshops. Families were equally positive. One relative said: “Walfinch Newcastle have been wonderful, their care, understanding, communication, support and flexibility have been a godsend,” while another added: “I would rate the service to date 10/10, as the staff have a genuine interest in my relative’s well-being and don’t just turn up, do their duties, and leave.” The rating marks an important milestone for Walfinch Newcastle, which continues to expand its services and strengthen its reputation for compassionate, high-quality home care across the North East. Idris Nasar, director at Walfinch Newcastle, added: “We’re absolutely delighted with this result. It’s a huge credit to our dedicated team who deliver exceptional care every day. “The CQC report reflects the compassion and professionalism that define our service. “This recognition sets a strong foundation for what’s next. “We now plan to build on this success – expanding our reach, developing our team, and continuing to raise standards of home care across the communities we serve.”
• Partners of the Royal Osteoporosis Society. Member of the Home Care Association. Member of the Chamber of Commerce.

• Customer Service Award Winner - Walfinch Newcastle East Walfinch Home Care Newcastle is proud to have received the 2025 Customer Service Award. This award recognises the team’s commitment to outstanding customer service for clients and families, with clear communication, reliability, and a genuinely person-centred approach to care. Supporting people at home often comes at stressful times for families, so the team focuses on being responsive and easy to deal with from the first call onwards. From care assessments and care planning through to ongoing visits, Walfinch Home Care Newcastle prioritises consistency, dignity and reassurance, keeping families informed and involved every step of the way. The team provides premium home care across North Tyneside, Newcastle, South Tyneside and Gateshead, including areas such as Whitley Bay, Tynemouth and South Shields. This achievement reflects a strong team culture, where care professionals are supported through training, supervision and leadership, so clients receive a high standard of care they can rely on. “Winning the 2025 Customer Service Award is a real credit to our whole team,” said Idris Nasar, Managing Director. “Families trust us at important moments in their lives, and we take that responsibility seriously. We aim to be reliable, responsive and consistent, and I’m incredibly proud of what we have achieved together.”
• Top 20 Home Care Providers North East England - Walfinch Newcastle East
• Walfinch Newcastle earns praise for quality care A North Tyneside homecare provider has been praised for delivering “exceptional care and leadership” following a successful first inspection by the Care Quality Commission (CQC). Walfinch Newcastle, which operates across Newcastle and the wider region, received a ‘Good’ rating across all areas, with inspectors commending its strong leadership, dedicated staff and focus on person-centred care. The report described the team as “passionate about delivering person-centred support” and highlighted a positive learning culture across the organisation. Inspectors also recognised the provider’s wider contribution to community wellbeing through its Thrive Clubs – free local sessions that bring people together for social activities, gentle exercise and wellbeing workshops. Families were equally positive. One relative said: “Walfinch Newcastle have been wonderful, their care, understanding, communication, support and flexibility have been a godsend,” while another added: “I would rate the service to date 10/10, as the staff have a genuine interest in my relative’s well-being and don’t just turn up, do their duties, and leave.” The rating marks an important milestone for Walfinch Newcastle, which continues to expand its services and strengthen its reputation for compassionate, high-quality homecare across the North East. Idris Nasar, director at Walfinch Newcastle, added: “We’re absolutely delighted with this result. It’s a huge credit to our dedicated team who deliver exceptional care every day. “The CQC report reflects the compassion and professionalism that define our service. “This recognition sets a strong foundation for what’s next. “We now plan to build on this success – expanding our reach, developing our team, and continuing to raise standards of home care across the communities we serve.”