Royale Care Services

Royale Care Services We recognise that, to deliver a good care service, we need to recruit the right individuals. We base the recruitment of all our staff on commitment, compassion and shared values. We expect our staff to be committed to providing the best possible care, they must be passionate about caring for others and be able to demonstrate that they share our values and ethos. The team consists of the Registered Manager and the Deputy Manager.
Description of Our Services and Facilities Services Offered

The following services are provided at The Agency’s location:

» Community-based services for people with a learning disability Urgent care services

Domiciliary care service Supported living service Community Services

The following regulated activities apply to services provided by The Agency:

» Personal Care

The Agency provides services for the following bands of Service User:

» Learning disabilities or autistic spectrum disorder Older people

Adults Younger adults Mental health

Physical disability Sensory impairment Dementia

People with an eating disorder

The following Care and Support Services are provided by The Agency:

» Alzheimer's

Eating Disorders Autism

Palliative Care Cerebal Palsy Multiple Sclerosis Parkinson's Disease Stroke

Visual Impairment Speech Impairment Respite Care

Service User Care Plans are reviewed on an individual basis, according to assessed need and regulatory and contractual requirements.

Therapeutic Activities

Royale Care Services Ltd has a policy of promoting the maintenance of Service Users’ normal social network and social activities. The Service User’s Care Plan includes a facility for recording life history, social networks and contacts, and preferences for activities and hobbies in order that the Service User is offered access to those networks and activities which are appropriate and desire

Our commitment is that:

» All complaints will be taken seriously;

» All complaints will be acted upon with fairness and impartiality;

» You will receive a response within 24 hours of the complaint being made, and a final reply within 28 days;

» If the complaint is upheld, you will receive a written apology and appropriate action will be taken to rectify the complaint, and you will be informed of what that action is;

» Service Users are entitled to involve an impartial third party in the complaint procedure if they so wish.

Service Users and their representatives may take their complaints to persons in authority outside The Agency. For Service Users funded all or in part by Social Services or the Clinical Commissioning Group, complaints may in the first instance be directed to them. For privately funded clients, a range of advocacy services are available locally and they will be happy to help you deal with the complaint. In the event of a serious issue and complaint, you should contact the CQC.