Heart to Heart Home Care Agency

Heart to Heart Home Care Agency Ltd is a small but very big-hearted, family-run CQC registered domiciliary care provider based in Reepham, Norfolk. Established in February 2016, we have been proudly supporting our local elderly community for nearly a decade, delivering high-quality, person-centred care within a four-mile radius of Reepham, including the neighbouring villages of Lyng and Cawston.

In December 2025 / January 2026, we were inspected by PAMMS (Provider Assessment and Market Management Solution) and were proud to be rated Excellent, reflecting our commitment to delivering outstanding standards of care, safety, leadership, and governance.

Our mission is simple: to support people to remain safely, comfortably, and independently in their own homes — the place they know and love. We understand how important familiarity, routine, and community are, and as proud Norfolk locals, we bring warmth, reliability, and a strong sense of community to every home we visit.

At Heart to Heart Home Care, exceptional care starts with exceptional people. Our team is more than a group of care assistants — we are a dedicated, compassionate family of professionals who genuinely care. With decades of collective experience in Health and Social Care, extensive training, and full compliance with regulatory standards, our staff deliver expert support with kindness, dignity, and respect.

We promote independence at every opportunity, ensuring that each client receives personalised support tailored to their individual needs, preferences, and routines. Whether assisting with personal care, daily living tasks, medication administration, companionship, or more complex support needs, our team always goes above and beyond to ensure safety, wellbeing, and comfort.

Our care assistants are highly skilled professionals who do far more than provide practical support. They monitor health and wellbeing through regular observations, conduct risk assessments, maintain home safety, liaise with healthcare professionals, and ensure continuity of care. Above all, they build genuine, trusting relationships with the people they support and their families.

We take great pride in caring for our clients as we would our own loved ones. Clear communication, thoughtful planning, and a reassuring presence are at the heart of everything we do. Many of our testimonials reflect the warmth, professionalism, and dedication that define our service.

At Heart to Heart Home Care, you are not just receiving care — you are welcoming a trusted team of dedicated professionals who truly understand what home should feel like.