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Prevail Healthcare

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01603 393 515
01603 393 515 (Enquiries)

Registered Office: Sackville Place 44-48, Magdalen Street, Norwich, NR3 1JU

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Regulator rating: Good
Details updated 1 week ago

Availability

From £28 Per Hour
Norfolk
Minimum Visiting Time 30 Minutes

About Us

Welcome to Prevail Healthcare, a trusted provider of high-quality domiciliary care services based in the heart of Norwich’s Magdalen Street area. Rated ‘Good’ by the Care Quality Commission (CQC), we are committed to supporting adults of all ages—whether you or your loved one require assistance due to age, disability, illness, or complex health conditions.

Our wide range of services is thoughtfully designed to promote comfort, dignity, and independence in the familiar surroundings of home. We provide personalised care solutions including 24-hour support, live-in and overnight care, dementia care (including Alzheimer’s disease), palliative and end-of-life care, and support for physical and mental health needs. We also specialise in condition-led care, such as Parkinson’s, stroke, cancer, and rehabilitation following surgery or injury.

At Prevail Healthcare, your well-being is our priority. Our professional, compassionate team is experienced in supporting varied needs—from companionship, personal care, and medication assistance to domestic help, food preparation, and escorted outings. Respecting all backgrounds, we offer cultural support, meet dietary and sensory requirements, and provide LGBTQ+ inclusive services. For added peace of mind, we can accommodate language preferences including Afrikaans, Zulu, Kongo, and British Sign Language.

Our prices start from just £27.96 per hour, with flexible funding options accepted: private self-funding, Local Authority funding (with or without top-up), and NHS Continuing Healthcare. Whether you need ongoing support or short-term respite, single or double-up carers, male or female staff, or pet-friendly services, Prevail Healthcare is here to help you live well at home.

Contact us for a friendly discussion about how we can tailor our support to your unique needs.

Care at Prevail Healthcare

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • 24-Hour
    • Hourly
    • Live-in
    • Overnight Care
  • Type of Care
    • Diabetic care
    • Down's syndrome
    • Eating disorders
    • Head/brain injury
    • Heart conditions
    • Learning disability / Autism
    • Mental Health
    • Palliative / End of Life
    • Parkinson's disease
    • PEG feeding
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Cancer
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
    • Substance misuse
  • Care Services
    • Companionship
    • Convalescence
    • Cultural support e.g. faith, values and beliefs
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Pet services e.g. staff provide dog-walking, feeding, etc.
    • Rehabilitation inc. post-op support
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

All staff employed by our service hold valid DBS clearance. All staff complete and maintain current Infection Prevention and Control training to support safe care delivery. Care and support can be provided in several languages including Kongo, Zulu, and Afrikaans to ensure clear communication and understanding. For additional information regarding the team, please get in touch.

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • Afrikaans
  • British Sign Language
  • English
  • Kongo
  • Zulu

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
24-hour rate (£ per day)
£671
Hourly Price
£28
Live-in rate (£ per week)
£1,623
Overnight rate (£ per night)
£336

Regulator Rating

Overall: Good

  • Safe:
    Good
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Good
See the report