Northwest Community Services
07749 714 455
(Enquiries)
Registered Office: Brainkind Neurological Centre Lancashire, Teal Avenue, Fulwood, Preston, PR2 9BN
About Us
Brainkind’s Northwest Community Services provides specialist, person-centred supported living for people with acquired brain injuries (ABI), neurological conditions and associated complex needs. Our aim is to enable each individual to live as independently as possible, while promoting dignity, choice, control, safety, community inclusion and an improved quality of life.
With more than 40 years of experience in neurorehabilitation, Brainkind understands that a brain injury or neurological condition can affect every aspect of a person’s life. This may include changes to physical ability, cognition, memory, communication, emotional wellbeing, behaviour, relationships and the ability to manage everyday activities. Our support recognises each person as an individual and focuses on their strengths, abilities, aspirations and rehabilitation goals.
Our Supported Living Approach
Working in partnership with housing associations, we provide high-quality accommodation alongside 24-hour shared support from dedicated and appropriately trained teams. Where assessed as required, individuals can also receive tailored one-to-one support to meet their specific needs and manage identified risks.
Our approach is flexible and outcome-focused. We work collaboratively with each individual to develop a person-centred support plan that reflects their preferences, lifestyle, goals and support needs. Families, advocates, healthcare professionals and others involved in the person’s life are encouraged to contribute, where appropriate and with the individual’s involvement and consent.
Support is regularly reviewed and adapted as needs, abilities and goals change, encouraging progression and greater independence wherever achievable.
Physical Health and Personal Support
Our teams provide practical support with physical health, personal care and everyday wellbeing while maintaining privacy, dignity and independence. Depending on individual needs, this can include:
Personal care, dressing, grooming and continence support
Mobility, transfers and the use of mobility equipment
Medication administration, support or prompts
Meal planning, preparation, nutrition and hydration
Monitoring health and supporting access to healthcare
Maintaining a safe, comfortable and clean home environment
Encouraging individuals to maintain and develop their independence
Emotional Wellbeing and Rehabilitation
We recognise the emotional and psychological impact that an ABI or neurological condition can have. Our teams support individuals to understand and manage their needs, develop confidence, establish routines and build effective coping strategies.
Support may include managing anxiety, low mood, emotional regulation, behavioural changes, memory difficulties and executive functioning. We promote positive relationships, meaningful activity, healthy lifestyles and opportunities that contribute to improved self-esteem, resilience and wellbeing.
Community Access and Social Inclusion
Being part of the local community is central to promoting independence and quality of life. We support individuals to develop the confidence and skills required to participate in community life while balancing independence with identified risks.
This can include:
Accessing community activities, groups and social opportunities
Attending healthcare and other appointments
Maintaining relationships with family and friends
Accessing education, volunteering and employment opportunities
Using public transport and developing travel skills
Pursuing hobbies, interests and new experiences
Developing skills to access the community more independently
Our aim is to reduce social isolation and support individuals to build meaningful relationships and become active members of their communities.
Developing Daily Living Skills
Our teams encourage individuals to retain, regain and develop the skills necessary for greater independence. Support can include:
Budgeting, managing money and paying bills
Shopping and meal planning
Cooking and food preparation
Household tasks and maintaining a tenancy
Managing appointments and daily routines
Time management and organisational skills
Making informed choices and decisions
Developing problem-solving and practical life skills
Rather than doing things for an individual, wherever possible we work with them, providing the appropriate level of support to develop skills, confidence and independence.
Specialist Multidisciplinary Support
Where required, individuals can benefit from specialist multidisciplinary input. This may include physiotherapy, occupational therapy, speech and language therapy, psychology and nursing expertise.
Our teams work collaboratively to understand how an individual’s neurological condition affects their physical, cognitive, emotional, communication and social abilities. This enables support and rehabilitation.
Care at Northwest Community Services
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Age
- 18 - 64
- 65 and over
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Key Types
- 24-Hour
- Hourly
- Overnight Care
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Type of Care
- Diabetic care
- Head/brain injury
- Personal care
- Physical disability
- Sensory impairment (visual / hearing)
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Specific Care Needs
- Cancer
- Catheter
- Condition-led e.g. for complex heath conditions
- Stroke
- Substance misuse
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Care Services
- Convalescence
- Cultural support e.g. faith, values and beliefs
- Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
- Domestic / Home help
- Escorted trips e.g. visits outside the home in the community
- Food preparation
- LGBTQ+ support
- Male or female carers available
- Medication assistance (oral)
- Pet friendly e.g. staff are comfortable around domestic animals
- Shopping
About The Team
Funding Sources
- Local Authority
- Local Authority with top-up
- NHS Continuing Healthcare (CHC)
- Self-funding (private)
Areas We Cover
Languages
- English
Fees
Regulator Rating
Overall: Good
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Safe:Good
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Effective:Good
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Caring:Good
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Responsive:Good
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Well-led:Good
Additional Information
- Last CQC Inspection was completed in 2018- Rated Good Safe-Good Effective-Good Caring-Good Responsive-Good Well-led-Good Inspection summary- Full inspection report -> https://www.cqc.org.uk/location/1-4232317424 This announced inspection was carried out on 11 and 12 December 2018 by an adult social care inspector. We gave the registered manager 24-hours’ notice of our inspection. This was because we needed to make sure that someone would be available to assist us with our inspection. At the time of our inspection the service provided personal care to 47 people living in their own homes and employed 82 staff. Before our inspection we reviewed the information we held about the service. This included the statutory notifications sent to us by the provider about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. We also contacted the relevant local authorities to gather their feedback about the service. We used all this information to plan how the inspection should be conducted. During the inspection we spoke with and observed the support of nine people; this included meeting people at their homes and speaking with them by telephone. We spoke with three people’s relatives. We also spoke with 11 members of staff who held different roles within the service. This included the registered manager, team leaders and carers. We looked at a range of documentation both at the service’s office and in people’s homes including six people’s care records, medication records, four staff recruitment files, staff training records, accident and incident report records, safeguarding and complaints records, audits, policies and procedures and records relating to the quality checks undertaken by staff and other management records.