TBSS Care Ltd

About the Service
TBSS Care Ltd is a CQC-registered domiciliary care provider delivering regulated care and support to adults within their own homes. The service is committed to promoting independence, dignity, and wellbeing while ensuring care is delivered safely, compassionately, and in line with assessed needs. TBSS Care Ltd works closely with individuals, families, and health and social care professionals to ensure care is personalised, coordinated, and responsive.
The service supports people with a wide range of needs, including long-term conditions, frailty, dementia, mental health needs, and palliative or end-of-life care. Care is delivered in a way that respects individual preferences, routines, cultural needs, and personal choices, enabling people to remain in their own homes for as long as possible.

Why Choose TBSS Care Ltd
TBSS Care Ltd is a trusted provider with experience in delivering both routine and complex domiciliary care. The service places strong emphasis on person-centred care, ensuring that each individual’s needs, wishes, and outcomes remain central to care delivery. Care plans are developed following comprehensive assessments and are regularly reviewed to ensure they remain appropriate as needs change.
The provider values continuity and consistency and works to ensure individuals are supported by a familiar team of carers wherever possible. This approach helps build trust, reassurance, and positive relationships between carers and those they support. The management team remains accessible and responsive, providing ongoing oversight and support to maintain high standards of care.

Service Overview
TBSS Care Ltd provides domiciliary care services to adults aged 18 and over across Stoke-on-Trent, Newcastle-under-Lyme, and the wider Staffordshire area. The service delivers personal care, support with daily living activities, and more specialist care, including palliative and end-of-life support, in line with agreed care plans and risk assessments.
The service works collaboratively with healthcare professionals such as GPs, district nurses, occupational therapists, and palliative care teams to ensure safe, coordinated, and effective care delivery. Referrals are accepted from individuals, families, local authorities, and NHS services, with assessments carried out promptly to support timely commencement of care.

Types of Care Provided
TBSS Care Ltd provides regulated personal care and domiciliary support tailored to individual needs. This includes support for older people, individuals living with dementia or cognitive impairment, people with mental health needs, and those requiring palliative or end-of-life care. The service also offers sitting services and live-in care where appropriate, with flexibility to adapt care arrangements as needs change.

Our Approach to Care
Care is delivered using a person-centred, outcome-focused approach. TBSS Care Ltd takes time to understand what matters most to each individual, including their routines, preferences, and desired outcomes. Care is delivered in a way that promotes independence while ensuring safety, comfort, and dignity at all times.
Clear communication with individuals, families, and professionals is prioritised, ensuring everyone involved in care is informed and engaged. The service remains flexible and responsive, adjusting care delivery as circumstances or needs evolve.

Staffing, Training and Support
Care staff are recruited through safer recruitment processes and are trained to deliver care in line with regulatory and best practice requirements. All staff complete mandatory training and receive ongoing development relevant to their role, including specialist training where required. Staff are supported through regular supervision and oversight from an experienced management team to ensure care remains safe, effective, and consistent.

Quality, Safety and Governance
TBSS Care Ltd operates in line with CQC regulations, safeguarding requirements, and local and national guidance. Robust governance systems are in place to monitor quality, manage risk, and support continuous improvement. These include care planning and risk assessment processes, incident reporting, safeguarding procedures, and quality assurance monitoring.
The service promotes a culture of openness, learning, and accountability, ensuring that feedback, concerns, and incidents are reviewed and acted upon appropriately.

Areas Covered
The service provides care across Stoke-on-Trent, Newcastle-under-Lyme, and Staffordshire, covering a 20-mile radius from ST4 3NJ.

Accessing the Service
Referrals and enquiries are welcomed from individuals, families, health professionals, NHS services, and local authorities. The service aims to respond promptly to referrals and will work collaboratively with stakeholders to ensure appropriate and timely care arrangements are put in place.