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Heart of the South Cornwall Branch

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Health and Well-being Innovation Centre, Treliske, Truro, Cornwall, TR1 3FF

01872 273 599
07857 300 423 (Enquiries)

Regulator rating: Good
Details updated 2 weeks ago

Availability

From £26 hourly
Cornwall Council
Minimum Visiting Time 30 Minutes

About Us

Heart of the South Care aims to provide a comprehensive service to the service users, tailored to the needs of the individual, promoting wellbeing, equality, and encouragement and support to maintain the lifestyle of their choosing. This will be achieved through an initiative-taking approach to the individual's choice and participation, providing opportunities both within their homes and the community.
Heart of the South Care recognises the rights of our service users, workers, and the people whom we meet. It is paramount that Heart of the South Care Agency Ltd respects and involves the people using its services, whilst ensuring that Consent to care and treatment is always obtained, and the care and welfare. The number of those using the services is maintained and always monitored. It is important to encourage and help service users to do things for themselves, no matter the size of the contribution. We aim to show all the service users respect and value for their achievements and them as individuals. Heart of the South Care will conduct a full needs assessment at the initial meeting stage before any care or support is provided to the individual. The assessment allows the organisation to compile a comprehensive and holistic care plan. The care plan will consider lifestyle choices, religion, orientation, needs (where applicable and information is volunteered), personal care requirements, mobility status, relevant medical conditions, likes and dislikes, hobbies, and personality traits. Other relevant information can often be provided at this stage and will be accommodated. The care plans are a living document, and the care package will be reviewed periodically as required.
We value the diversity of people’s needs and are committed to eliminating unlawful discrimination, promoting equal opportunities, eliminating harassment, and promoting positive attitudes toward potentially vulnerable groups. Our services and employment practices will reflect this commitment. To provide a trained staff team to ensure the healthcare needs of the service users are met and to maintain their privacy, dignity, independence, security, choice, fulfilment, and diversity. We are committed to delivering high-quality care and support to meet the unique needs of individuals. All services are developed and sustained with the involvement of the people using them.
Our aim is to continually develop our services to meet the evolving and changing needs of users.
• Being responsive to the changing requirements of our clients.
• Involving service users in decisions that affect them.
• Valuing service users as well as our staff.
• Consulting with carers and ensuring that services represent the best value.
• Playing an active role in the communities in which we work.
• Continuity, matching the correct support worker to the service user.
We support our service users to make use of as wide a range as possible of public services, such as libraries, education, and transport. We will provide easy access for our service users and their friends, relatives, and representatives to contact the organisation. Each service user will have a named contact within the organisation to ensure prompt service and that you are talking with someone who knows you. This allows for all changes to be updated, feedback to be received, and, where necessary, to raise a concern or complaint.
Heart of the South Care aims that excellent quality care and support must always promote a way of life for service users that permits them to enjoy, to the greatest
possible extent, their rights as individual human beings. Human Rights are rights and freedoms that belong to all individuals, regardless of their nationality and citizenship. They are fundamentally important in maintaining a fair and civilised society. Human rights include the right to life, the right to liberty and security, the right to respect for private and family life, Freedom of thought, conscience, and religion, freedom of expression, and the Prohibition of discrimination.
Heart of the South Care is proud to provide care and support, including the regulated activity of providing personal care, alongside:
• Meal preparation and nutrition
• Assisting with medication prompting.
• Supporting life skills and choices to promote independence.
• Domestic duties, support with pets.
• Accessing the community, appointments, social activities and inclusion.
• Mobility and transfers.
• Companionship and befriending.
As this is a tailored service, this is a non-exhaustive list.
Heart of the South Care supplies home care services and supported living services.
We offer support to all ages and diverse needs, including:
• Learning disabilities, Autism.
• Acquired brain injuries, stroke, and Dementia.
• Physical disability.
• Individuals in need of palliative care.

Care at Heart of the South Cornwall Branch

  • Age
    • 18 - 64
    • 65 and over
  • Care Types
    • 24-Hour
    • Diabetic care
    • Down's syndrome
    • Eating disorders
    • Head/brain injury
    • Heart conditions
    • Hourly
    • Learning disability / Autism
    • Live-in
    • Mental Health
    • Nursing
    • Overnight Care
    • Palliative / End of Life
    • Parkinson's disease
    • PEG feeding
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Cancer
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
    • Substance misuse
  • Care Services
    • Companionship
    • Convalescence
    • Cultural support (e.g. faith, values and beliefs)
    • Dietary requirements (e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal)
    • Domestic / Home help
    • Escorted trips / visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly (staff are comfortable around domestic animals)
    • Pet services (staff provide dog-walking, feeding, etc.)
    • Rehabilitation (including post-op support)
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

All team members hold valid DBS checks in line with safer recruitment practices. Services are delivered by staff who can communicate effectively in several languages including Russian, Ukrainian, and Lithuanian. For additional information regarding the team, please get in touch.
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Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • Afrikaans
  • Cornish
  • English
  • Hindi
  • Lithuanian
  • Russian
  • Shona
  • Ukrainian

Fees

Hourly Price
From
Heart of the South Cornwall Branch
£26

Regulator Rating

Overall: Good

  • Safe:
    Good
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Good
See the report

Additional Information

Accreditations
  • HM Government's successful achievement of the Apprenticeship Operations Manager LEVEL 5 Award - The Manager. The institution of Leadership approved the Registered Manager Development Programme on December 15th, 2025- The Deputy Manager. Level 5 award in Leadership and Management awarded on 27th October 2025 - The Manager. Train the Trainer, June 30th, 2025 – The Medication Officer/Trainer. Leadership and Management Level 5 – 9th May 2023 – The Medication Officer /Trainer. Moving and Handling of People, Train the Trainer – 3rd October 2025 – The Manager and Medication Officer /Trainer. Physical Intervention Train-the-trainer – 16th October 2025: The Medication officer/Trainer, Deputy manager and seniors. Prepare to teach in the Lifelong Sector (PTTLS) 2010 – The Manager. Leadership and Management Level 5 – June 2019 - The Manager. Leadership and Management Level 5 - 2017 - The Director. Health and Social Care Level 3 - 13 Employees. Health and Social Care Level 2 – 3 Employees. The Care Certificate – 35 employees.
  • Safeguarding Leads Level 3 - The Manager, Deputy and seniors. Health and Safety Manager Level - The Manager, deputy, and seniors. Mental Health and Wellbeing Champion. Safeguard champion. Dementia Level 3. Children and young people - Health and Social Care Level 3.
Awards
  • The Golden Egg Award 2025 - Proud to Care. The recognition was awarded for the McMillian charity event contributions. The recognition for the Great Ormond Street Hospital Charity event contributions. Received the “The Support Worker of the Year” 2024 Award, Proud to Care Award. Received “Registered Manager of the Year” 2025 nomination – Proud to Care Awards. Received nomination under the category of ‘LEARNING CHAMPION OF THE YEAR’ for the Proud to Care Awards 2025 Received nomination for ‘SUPPORT WORKER OF THE YEAR’ for the Proud to Care Awards 2025.