Ravens Support Services Ltd

“Dignity in Care – Independence in Your Home”
Address: Innovation House, Molly Millars Close, Wokingham, RG41 2RX
Telephone: 0118 469 3424 / 07523 128 235
Email: m.chanda@ravenssupportservice.co.uk
Website: www.ravenssupportservice.co.uk
CQC Registration Number: CRT1-23693951048
Registered Manager: Mwango Chanda

Welcome
Welcome to Ravens Support Services Ltd and thank you for choosing us to provide your care and support.
We are committed to helping you live independently, safely, and comfortably in your own home, with dignity and respect at the heart of everything we do.
This guide explains who we are, what services we offer, your rights as a service user, and how you can contact us at any time for support, feedback, or concerns.

Our Vision, Mission and Values:
Our Vision
To be recognised as a leading provider of high-quality home care, known for excellence, integrity, and compassion — empowering people to live independently and achieve their full potential within their own homes and communities.

Our Mission
At Ravens Support Service Ltd, our mission is to provide the highest quality domiciliary care and support to individuals within their own homes.
We are committed to delivering safe, compassionate, person-centred care that promotes independence, dignity, and wellbeing.
Our work is guided by our core values of dignity, respect, compassion, trust, and person-centred planning.

Our Values
We are dedicated to upholding our values in every aspect of our service delivery:
• Respect: Treating everyone as an individual and valuing their choices.
• Dignity: Supporting independence and privacy at all times.
• Compassion: Providing care with kindness and understanding.
• Trust: Building open, honest, and transparent relationships.
• Person-Centred Planning: Tailoring care to each individual’s needs, goals, and preferences.
• Empowerment: We promote independence and encourage decision-making.

We also fully embrace the 6 Cs of Care recommended by NHS England: Care, Compassion, Competence, Communication, Courage, and Commitment.

Services we provide
We deliver a range of flexible, person-centred services designed to meet individual needs and preferences, including:
• Personal care and daily living support
• Dementia care
• Live-in care
• Hospital-to-home (reablement and discharge support)
• Companionship and social interaction
• End-of-life and palliative care
• Medication support and monitoring
• Meal preparation and nutrition assistance
• Shopping and domestic support
• Access to community activities and appointments
Our services are available to adults aged 65 and above, including those with physical disabilities, mental health conditions, for example, Dementia and other organic brain diseases and other long-term conditions, or age-related care needs.

Areas We Cover
We currently provide services across:
Wokingham, Bracknell, Finchampstead, Woodley, Earley, Barkham, Eversley, Binfield, Crowthorne, Winnersh, and Reading.

Our Commitment to Quality
We are fully registered with the Care Quality Commission (CQC) and follow all relevant legislation, standards, and best practice guidelines.
All staff are:
• DBS checked
• Trained to the Care Certificate standard and beyond
• Supervised and supported through ongoing professional development
We monitor care quality through regular reviews, audits, and feedback from service users and families.

Your Rights
As a service user, you have the right to:
• Be treated with dignity, respect, and equality
• Make choices about your care and daily life
• Have your privacy protected and information kept confidential
• Access, review, or change your care plan at any time
• Be listened to and have your views considered
• Make a complaint without fear of discrimination or disadvantage

Safeguarding and Confidentiality
Your safety and wellbeing are our top priority.
We follow strict safeguarding policies to protect you from harm, abuse, or neglect.
All personal information is handled confidentially and in accordance with the Data Protection Act 2018 (GDPR).

If you ever feel unsafe or wish to raise a concern, please contact the Registered Manager immediately.

Complaints, Concerns and Compliments
We value all feedback as an opportunity to improve our services.
If you have a complaint or concern, please contact:
Mwango Chanda – Registered Manager
📞 0118 469 3424 / 07523 128235
✉️ m.chanda@ravenssupportservice.co.uk
You can raise your concern verbally, in writing, or by email. We will acknowledge all complaints within 3 working days and aim to resolve them promptly and fairly.
If you are not satisfied with the outcome, you can contact:

Care Quality Commission (CQC)
Website: www.cqc.org.uk
Telephone: 03000 616161
Email: enquiries@cqc.org.uk

Office Hours and Emergency Contact
Office hours: Monday – Friday, 9